NARASI QUR’AN TENTANG EMPATI DAN TANGGAPAN TERHADAP PERLAKUAN BURUK

This study focuses on developing a conceptual model related to empathy and human response management to negative treatment, based on the Quran. The method used is a qualitative literature-based research approach with a structured thematic interpretation, combined with a coding process from foundational theories, including open coding, axial coding, and selective coding. The verses selected as samples were chosen using a purposive thematic sampling method from 19 Quranic verses related to emotional control, forgiveness ability, proportional justice, and positive responses between individuals. The findings of this study result in an integrated framework called the Qur'anic Empathic Response Model (MREQ), consisting of three main conceptual areas. First, internal psychological regulation that emphasizes emotional control and psychological resilience. Second, ethical responses in interpersonal interactions that apply transformative conflict management strategies through the act of responding to wrongdoing with goodness. Third, socio-altruistic expansion that enhances an individual's empathetic capacity into a universal awareness of human solidarity. This model is realistically bound by the principle of proportional justice, while the Quran clearly emphasizes the importance of patience and the ethics of forgiveness as the highest moral choice. The main conclusion of this study shows that unlike Western secular psychology, which interprets empathy as a passive emotional reaction, the Quran views empathy as an active theological obligation that can be applied and transformed in breaking the cycle of social aggression. This model offers a new theoretical contribution to the field of Islamic psychology and conflict resolution in the modern era.